Reputation Management – Testimonial Agent
Our System to Manage and Boost your Positive Online Reviews.
If your business has a low number of online reviews, or a low average star rating on the review websites, our system, called Testimonial Agent, can be implemented to resolve this serious issue.
Research shows that 93% of consumers read local reviews to decide whether a business is good or not. 68% said that positive reviews made them more likely to use a business. When you search online, do you notice how a business compares to their competitors?
If your business has a less than 4 Star rating, you are losing potential customers!
Our software gives you the opportunity to satisfy every customer.
The system we implement enables you to contact and request reviews from all past customers you have on file, as well as from all future customers. This way, you can quickly add to your positive online reviews and increase the average star rating.
Also, if your customer has had a less than positive experience, you will have the chance to address and resolve the issue before their review is published online. Now you can turn a negative experience into a positive one.
Believe it or not, this can often produce customers that stick with you far longer than a regular satisfied customer who came, was happy, but never seen again. Why, because you took the opportunity to show the “unhappy” customer just how much you really care.